Disputes

Demo the experience:

  Gather information
Preview how disputes can be created and viewed.


  Inquiry stage
The inquiry stage occurs immediately after a customer initiates a dispute by reporting a problem in the Resolution Centre. The customer and seller attempt to resolve the dispute for a 20-day period without escalation to PayPal.


  Claim stage
The claim stage occurs when the customer and the seller can't resolve the dispute within the 20-day inquiry period. The customer or seller can escalate the dispute to PayPal.