Demo the experience:

  Gather Information
Preview how Disputes can be created and viewed.

  Inquiry Stage
The inquiry stage occurs immediately after a customer initiates a dispute by reporting a problem in the Resolution Center. The customer and merchant attempt to resolve the dispute for a 20-day period without escalation to PayPal.

  Claim Stage
The Claim stage occurs when customer and merchant cannot resolve the dispute within the 20-day inquiry period. The customer or merchant can escalate the dispute to PayPal.